Return Policy

Faulty products or incorrect items received can be returned under the terms of our returns policy.

If you receive unwanted items or items that you ordered by mistake, then you may return the same for a credit note. The packaging should be as good as new and should not be opened. If you receive unwanted items that are not present in the issued invoice, but you want to keep them, please inform V-TAC representative to get the required document.

Please ensure you enclose a covering letter detailing your Name, Order Reference Number, A postal receipt, the issue(s) and the desired action i.e. replacement, credit or a refund.

Please be sure to read all the terms and conditions below prior to processing a return.

For faulty goods:

  • Within 14 calendar days of delivery we will always offer you the choice of an exchange or refund (excluding postage).
  • Within 2 years of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit (credit to include original postage).
  • To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misusе.
  • We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement or a refund will be authorized should a fault be found.
  • In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
  • All postal expenses for products replacement, repairs in or out of warranty are paid by the Customer.

If no fault can be found by our test centre, the item will be returned to you.

For damaged goods:

  • Note: Please, check the products for mechanical damage before signing in the courier postage slip. Write your note, if any, in the slip of receiving goods. Only in this way, postal warranty applies. If you sign in the postal slip without any note for damaged goods, and then find out some and inform, we might not compensate you.
  • If any item arrives damaged please contact our customer service team within 3 calendar days of delivery for a replacement order.
  • Items not claimed as damaged after 3 days may not be authorized for replacement.

For non faulty goods:

  • If the goods V-TAC delivers are not what you ordered or the delivery is of an incorrect quantity, V-TAC shall have no liability to you unless you contact our customer service team within 3 days of receipt for a Returns Authorization.
  • V-TAC will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify us under this condition and V-TAC shall have no liability to pay any money to you other than to refund to you the amount paid by you for the goods.
  • Nothing in this condition is, however, intended to limit any rights you might have as a consumer, neither under the applicable local law.
  • All goods returned will be inspected for a damage and authenticity upon receipt. If V-TAC does not discover any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.
  • If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 7 calendar days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.

Please note: Any goods returned must be in their original packaging.

If this does not help you with your query please email our Customer Services Team at

Returns Address

"Rozhen" bul. 41, Sofia 1271,